Terms & Conditions

Effective Date: September 2, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the One Hour Heating & Air Conditioning of Frisco website, located at https://onehourairfrisco.com/ (the “Site”), including your submission of service requests, appointment requests, contact forms, and other information through the Site.

One Hour Heating & Air Conditioning of Frisco is an independently owned and operated franchise (“One Hour Heating & Air Conditioning of Frisco,” “we,” “us,” or “our”).

By accessing the Site, submitting information through the Site, or requesting services from us, you acknowledge that you have read and agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Site.

1. Website Use

You may use this Site only for lawful purposes, including learning about our heating, ventilation, air-conditioning, and indoor air-quality services or submitting a request for service.

You agree not to:

Use the Site for fraudulent, unlawful, or harmful purposes.
Submit false, misleading, or inaccurate information.
Attempt to gain unauthorized access to the Site or its associated systems.
Introduce viruses, malicious code, or other harmful material.
Interfere with the operation, availability, or security of the Site.
Copy, scrape, reproduce, or commercially exploit Site content without authorization.

We may restrict or terminate access to the Site if we reasonably believe these Terms have been violated.

2. Service & Appointment Requests

Submitting a form through the Site allows you to request information, scheduling assistance, an estimate, or HVAC service. A form submission does not guarantee an appointment time, technician availability, service eligibility, price, or completion date.

A member of our team may contact you to confirm your information, discuss your service needs, provide available scheduling options, or request additional details. An appointment is not confirmed until you receive confirmation from an authorized representative of One Hour Heating & Air Conditioning of Frisco.

Online submissions are not monitored continuously and should not be used to report a life-threatening emergency, fire, suspected gas leak, carbon-monoxide emergency, or another dangerous condition. If you believe an emergency threatens someone’s health or safety, leave the affected area and contact 911 or the appropriate utility provider.

3. Information You Provide

When submitting a service request, you agree to provide accurate, current, and complete information, including your name, contact information, service address, and a description of the requested service.

You represent that:

You are at least 18 years old.
You are authorized to request service at the property identified in your submission.
You are an authorized user or subscriber of any telephone number or email address you provide.
We may rely on the information you submit when responding to your request.

You are responsible for notifying us if your contact information or service details change.

4. Estimates, Pricing, & Payments

Information displayed on the Site is provided for general informational purposes and does not constitute a binding estimate or guarantee of pricing.

Actual service costs may depend on an in-person inspection, diagnostic findings, equipment condition, parts, labor, accessibility, applicable taxes, permit requirements, and other circumstances. Any estimate, authorization, invoice, membership agreement, financing agreement, work order, or service agreement provided to you may contain additional terms.

If a separate written agreement conflicts with these website Terms regarding the services covered by that agreement, the terms of the separate agreement will control.

Offers, coupons, promotions, and advertised prices:

May be subject to eligibility requirements, limitations, or expiration dates.
May not be combined unless expressly stated.
May be changed or discontinued where permitted by law.
Do not guarantee that a particular repair, product, or service is appropriate for your system.

5. Communications About Your Service Request

When you provide your telephone number or email address, you authorize One Hour Heating & Air Conditioning of Frisco and its service providers to contact you regarding your inquiry or requested services.

These communications may include:

Responses to your service request.
Appointment confirmations and reminders.
Technician arrival notifications.
Scheduling or rescheduling information.
Service updates.
Estimate and invoice follow-ups.
Customer-requested communications.
Membership or maintenance reminders when applicable.

Communications may be made by telephone, email, or text message using the contact information you provide.

6. SMS Terms & Conditions

By providing your mobile telephone number and consenting to receive text messages, you agree to receive SMS messages from One Hour Heating & Air Conditioning of Frisco concerning your service request, appointments, technician arrivals, service updates, estimates, invoices, customer-requested communications, and applicable membership or maintenance reminders.

Message frequency may vary. Standard message and data rates may apply according to your wireless plan. Wireless carriers are not responsible for delayed or undelivered messages.

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one final message confirming your request. For assistance, reply HELP or contact us at (945) 260-9968.

Your consent to receive SMS messages and your mobile telephone information will be handled in accordance with our Privacy Policy. Mobile opt-in information and consent will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

Opting out of text messages does not prevent us from contacting you through another method when reasonably necessary to respond to an active service request or administer services you have requested, subject to applicable law.

7. Marketing Communications

Consent to receive promotional or marketing communications is separate from consent to receive communications concerning a service request.

Where required by law, we will obtain appropriate consent before sending marketing communications. You may unsubscribe from promotional emails by using the unsubscribe link provided in the email. You may opt out of promotional text messages by replying STOP.

Even after opting out of marketing communications, we may continue sending non-promotional communications related to services you have requested, appointments, payments, warranties, safety notices, or an existing customer relationship.

8. Privacy

Your use of the Site and the information you submit are also governed by our Privacy Policy. Please review that policy to learn more about the information we collect and how it may be used, disclosed, and protected.

9. Website Content

We make reasonable efforts to provide accurate and current information. However, Site content may occasionally contain errors, omissions, or outdated information.

Descriptions of services, products, equipment, availability, promotions, warranties, and pricing are subject to change without notice where permitted by law. Images and examples displayed on the Site are illustrative and may not represent the exact equipment, materials, or results available for every property.

Nothing on the Site should be treated as a professional diagnosis of an HVAC system or as safety advice for a particular situation. An on-site evaluation may be required to determine the appropriate service or solution.

10. Intellectual Property

The Site and its content—including text, graphics, photographs, videos, logos, icons, designs, and software—are owned by or licensed to One Hour Heating & Air Conditioning of Frisco, its franchisor, or their respective licensors and are protected by applicable intellectual-property laws.

You may view and use the Site for personal, noncommercial purposes. You may not reproduce, modify, distribute, publish, display, sell, license, or create derivative works from Site content without prior written permission from the applicable owner.

“One Hour Heating & Air Conditioning” and associated trademarks, logos, and brand elements belong to their respective owners. No right or license to use them is granted except as expressly stated in these Terms.

11. Third-Party Websites & Services

The Site may contain links to or integrations with third-party websites and services, including scheduling, payment, financing, mapping, review, analytics, or social-media platforms.

We do not control and are not responsible for the availability, content, security, or privacy practices of third-party services. Your use of a third-party website or service may be governed by that provider’s own terms and privacy policy.

Links to third-party resources are provided for convenience and do not necessarily constitute an endorsement.

12. Disclaimer of Website Warranties

To the fullest extent permitted by law, the Site and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Site will always be available, secure, uninterrupted, error-free, or free from harmful components.

We do not warrant that information on the Site will be complete, accurate, current, or suitable for every purpose.

This website disclaimer does not modify or eliminate any written warranty applicable to HVAC products or services that we provide. Product and service warranties, if any, will be governed by their applicable written terms.

13. Limitation of Liability

To the fullest extent permitted by applicable law, One Hour Heating & Air Conditioning of Frisco and its owners, employees, representatives, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from your access to, inability to access, or use of the Site.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any liability arising from HVAC work, products, or services will be governed by the applicable estimate, work order, warranty, service agreement, and law.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless One Hour Heating & Air Conditioning of Frisco and its owners, employees, representatives, affiliates, service providers, and licensors from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the Site, your violation of these Terms, or information you knowingly submit without authorization.

15. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any dispute concerning the Site or these Terms will be subject to the jurisdiction of the state or federal courts with authority over the location where One Hour Heating & Air Conditioning of Frisco principally operates, unless applicable law or a separate written agreement requires otherwise.

16. Changes to These Terms

We may revise these Terms periodically. Updated Terms will be posted on this page with a revised effective date.

Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law. Material changes will not apply retroactively unless permitted by law.

17. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision in the future.